FACILITY MANAGEMENT

Course Overview

Facility Management is a critical function that ensures buildings, assets, and workplace environments operate safely, efficiently, and sustainably. This comprehensive programme equips participants with the technical, operational, and managerial skills required to manage modern facilities in line with global standards such as ISO 41001, SANS regulations, and industry best practices.

The training blends technical inspection, maintenance planning, cost control, space and asset management, safety compliance, and vendor management, giving participants a complete understanding of how to run facilities that support organisational performance and employee wellbeing.

Key Learning Outcomes

Participants will be able to:

• Conduct technical inspections and identify building defects
• Develop preventive and predictive maintenance plans
• Manage building systems (HVAC, electrical, plumbing, fire systems)
• Prepare and manage FM budgets, cost forecasts, and cost‑saving strategies
• Interpret and audit BOQs, contractor invoices, and civil works estimates
• Apply health, safety, and environmental compliance standards
• Manage vendors, contracts, and service‑level agreements
• Use FM digital tools (CAFM/CMMS) for reporting and decision‑making
• Integrate sustainability and energy‑efficiency principles into FM operations
• Support space planning and workplace optimisation initiatives

Core Topics to be Covered

1. Introduction to Facility Management

• Scope and functions of FM
• Hard vs. soft FM services
• FM standards: ISO 41001, SANS, global benchmarks

2. Building Systems & Technical Maintenance

• HVAC, electrical, plumbing, fire systems
• Preventive, predictive, and reactive maintenance
• Asset lifecycle management

3. Technical Inspection & Defect Identification

• Inspection checklists and methodologies
• Identifying structural, mechanical, and electrical defects
• Reporting and prioritising corrective actions

4. Health, Safety & Risk Management

• Safety regulations and statutory requirements
• Hazard identification and risk assessment
• Emergency preparedness and fire safety

5. Budgeting, Cost Control & FM Finance

• FM budgeting and forecasting
• Cost drivers and cost‑saving strategies
• Auditing BOQs, variations, and contractor invoices

6. Vendor, Contract & Service-Level Management

• Procurement and tendering processes
• Drafting and managing SLAs and KPIs
• Contractor performance monitoring

7. Space Planning & Workplace Management

• Space utilisation and occupancy planning
• Ergonomics and workplace optimisation
• Supporting hybrid and flexible work models

8. Sustainability & Environmental Management

• Green building principles
• Energy and water efficiency
• Waste management and recycling programmes

9. FM Technology & Digital Tools

• CAFM/CMMS systems
• IoT and smart‑building technologies
• FM dashboards and reporting

10. Practical Workshop & Case Studies

• Technical inspection simulation
• Maintenance planning exercise
• Cost‑control and BOQ analysis
• Group FM improvement plan presentation

Who Should Attend

• Facilities Managers & Coordinators
• Maintenance Supervisors & Technicians
• Office Administrators & Building Supervisors
• Property & Estate Management Staff
• Health & Safety Officers
• Operations & Support Services Personnel
• Professionals transitioning into FM roles