Course Overview

This introductory programme provides participants with a foundational understanding of the ISO 9001:2015 Quality Management System (QMS) standard and how it applies to project management and contract administration. The course explains the principles of quality management, process‑based thinking, risk‑based approaches, and how ISO 9001 requirements strengthen project delivery, contract performance, and organisational compliance.

Target Participants

• Project Managers & Coordinators
• Contract Managers & Administrators
• Quality Assurance & Compliance Officers
• Procurement & Supply Chain Practitioners
• Engineers & Technical Teams
• Public‑sector officials involved in project delivery
• Anyone seeking foundational knowledge of ISO 9001 in project environments

Learning Objectives

Participants will be able to:

• Understand the purpose, structure, and principles of ISO 9001:2015
• Apply ISO 9001 requirements within project and contract environments
• Strengthen project planning, execution, monitoring, and control using QMS principles
• Integrate risk‑based thinking into project and contract processes
• Improve documentation, communication, and compliance in project delivery
• Understand how ISO 9001 supports supplier management and contract performance

 Introduction to ISO 9001:2015

• What is ISO 9001 and why does it matter
• Benefits of implementing a Quality Management System
• The 7 Quality Management Principles
• Understanding the High‑Level Structure (Annex SL)

 ISO 9001 Clauses – Overview & Interpretation

• Clause 4: Context of the organisation
• Clause 5: Leadership and commitment
• Clause 6: Planning and risk‑based thinking
• Clause 7: Support (competence, communication, documented information)
• Clause 8: Operation (project execution, procurement, supplier control)
• Clause 9: Performance evaluation
• Clause 10: Improvement and corrective actions

 ISO 9001 in Project Management

• Applying QMS principles to project planning
• Quality objectives and project deliverables
• Documented information in projects (plans, registers, logs)
• Change management and configuration control
• Monitoring, measurement, and reporting in projects

 ISO 9001 in Contract Management

• Contract requirements and quality obligations
• Supplier evaluation and performance monitoring
• Managing non‑conformities in contract execution
• Communication and stakeholder engagement
• Ensuring compliance throughout the contract lifecycle

Risk‑Based Thinking in Projects & Contracts

• Identifying risks and opportunities
• Integrating risk management into project planning
• Tools: risk registers, FMEA, control measures
• Linking risk controls to ISO 9001 requirements

Process‑Based Approach for Projects

• Mapping project processes
• Inputs, outputs, interactions, and responsibilities
• Standardising project workflows
• Using process indicators to improve performance

Documentation, Records & Audit Readiness

• Mandatory and non‑mandatory ISO 9001 documents
• Project documentation best practices
• Internal audits and compliance checks
• Preparing for external audits

Practical Workshops & Case Studies

• Mapping a project process using ISO 9001 principles
• Identifying risks in a sample project
• Reviewing a contract for quality requirements
• Developing a simple QMS‑aligned project plan

Training Methodology

• Facilitator‑led presentations
• Case studies and real‑world examples
• Group discussions and peer learning
• Practical exercises and templates
• QMS and project‑management toolkits

Outcomes

Participants will gain:

• A solid understanding of ISO 9001 fundamentals
• Ability to apply QMS principles to projects and contracts
• Improved project planning, monitoring, and documentation skills
• Confidence in managing risks and ensuring compliance
• Tools to enhance quality and performance in project delivery