Programme Overview

Facility Management (FM) is a multidisciplinary profession that ensures buildings, assets, people, and workplace services operate efficiently, safely, and sustainably. This programme equips participants with the technical, managerial, and strategic competencies required to manage modern facilities in line with global standards such as ISO 41001, sustainability frameworks, and best‑practice operational models.

Participants gain hands‑on skills in maintenance planning, inspections, space management, vendor control, budgeting, safety compliance, and digital FM systems.

 Learning Objectives

Participants will be able to:

• Understand the full scope and functions of Facility Management
• Conduct technical inspections and identify building defects
• Develop preventive and predictive maintenance plans
• Apply space planning, occupancy management, and workplace optimisation
• Manage vendors, contracts, and service‑level agreements
• Implement safety, compliance, and risk‑management practices
• Prepare FM budgets, forecasts, and cost‑control strategies
• Apply sustainability and energy‑efficiency principles
• Use FM digital tools (CAFM/CMMS) for reporting and decision‑making

Target Participants

• Facilities Managers & Coordinators
• Maintenance Supervisors & Technicians
• Office Administrators & Building Supervisors
• Property & Estate Management Staff
• Health & Safety Officers
• Support Services & Operations Personnel
• Professionals transitioning into FM roles

Course Modules

Introduction to Facility Management

• Definition, scope, and evolution of FM
• Hard vs. soft FM services
• FM standards: ISO 41001, SANS, global benchmarks
• FM’s role in organisational performance and business continuity

 Building Systems & Technical Maintenance

• Overview of building systems: HVAC, electrical, plumbing, fire systems
• Preventive, predictive, and reactive maintenance
• Asset lifecycle management
• Maintenance planning, scheduling, and prioritisation
• Practical inspection and defect‑identification exercise

 Health, Safety & Risk Management

• Safety regulations and compliance requirements
• Hazard identification and risk assessment
• Emergency preparedness and evacuation planning
• Fire safety systems and statutory inspections
• Incident reporting, root‑cause analysis, and corrective actions

 Space Planning & Workplace Management

• Space utilisation and occupancy planning
• Zoning, circulation, and ergonomic principles
• Office layout and workplace optimisation
• Hybrid work and flexible workspace models
• Space planning tools, templates, and reporting

Vendor, Contract & Service Management

• Procurement and tendering processes
• Drafting and managing SLAs and KPIs
• Contractor performance monitoring and audits
• Outsourcing vs. in‑house service models
• Dispute resolution and contract compliance

 Budgeting, Cost Control & FM Finance

• FM budgeting and forecasting
• Cost‑saving strategies and efficiency planning
• Energy and utility cost management
• Auditing contractor invoices, BOQs, and variations
• Financial reporting for FM operations

 Sustainability & Environmental Management

• Green building principles and certifications
• Energy‑efficient operations and retrofits
• Waste management and recycling programmes
• Water conservation strategies
• ESG considerations in facility operations

Customer Service & Stakeholder Engagement

• Communication and service excellence in FM
• Managing complaints and service requests
• Stakeholder mapping and engagement strategies
• FM reporting dashboards and communication tools

 Digital Tools & FM Technology

• Introduction to CAFM and CMMS systems
• IoT sensors and smart‑building technologies
• Space‑management software and digital twins
• Data‑driven FM decision‑making
• Practical demonstration of FM digital tools

 Practical Workshop & Case Studies

• Real‑world FM scenarios and problem‑solving
• Building inspection simulation
• Space planning and layout design exercise
• Maintenance planning and budgeting activity
• Group presentation of FM improvement plan

Training Methodology

• Expert‑led presentations
• Hands‑on exercises and simulations
• Case studies and real‑world examples
• Group discussions and problem‑solving
• FM templates, checklists, and toolkits provided