Course Overview

This programme equips participants with the skills to analyse, document, model, and optimise business processes using globally recognised methodologies and tools. It focuses on improving organisational efficiency, reducing waste, enhancing service delivery, and enabling digital transformation through structured process analysis and modelling techniques.

 Target Participants

• Business Analysts
• Process Improvement Specialists
• Project Managers
• Quality Assurance & Compliance Officers
• Operations & Service Delivery Managers
• ICT & Digital Transformation Teams
• Anyone involved in process mapping, optimisation, or workflow design

Learning Objectives

Participants will be able to:

• Understand the fundamentals of business process management (BPM)
• Analyse and document current (“As‑Is”) processes
• Identify inefficiencies, bottlenecks, and improvement opportunities
• Model future (“To‑Be”) processes using standard notations
• Apply BPMN, flowcharts, SIPOC, and value‑stream mapping
• Use process analysis tools for optimisation and automation
• Support organisational transformation and continuous improvement

Introduction to Business Process Management

• What is a business process?
• BPM lifecycle and frameworks
• Process owners, stakeholders, and governance
• Role of process analysis in organisational performance

Process Discovery & Documentation

• Techniques for gathering process information
• Interviews, workshops, observation, and document analysis
• Identifying process boundaries, inputs, outputs, and stakeholders
• Creating SIPOC diagrams for high‑level understanding

Process Mapping Techniques

• Flowcharts and workflow diagrams
• Swimlane diagrams for cross‑functional processes
• Value Stream Mapping (VSM) for identifying waste
• Levels of process detail (Level 0–3 mapping)

Business Process Modeling Notation (BPMN 2.0)

• Introduction to BPMN standards
• Events, activities, gateways, and flows
• Pools, lanes, and collaboration diagrams
• Modelling complex processes using BPMN
• Best practices for clear and accurate models

Process Analysis Tools & Methods

• Identifying bottlenecks, redundancies, and inefficiencies
• Root‑cause analysis (5 Whys, Fishbone Diagram)
• Time, cost, and value analysis
• Performance indicators and process metrics
• Analysing process risks and controls

Designing the Future State (“To‑Be”)

• Principles of process redesign
• Lean thinking and waste elimination
• Automation opportunities and digital workflows
• Aligning redesigned processes with organisational strategy
• Change management considerations

Process Improvement & Optimisation

• Continuous improvement frameworks (PDCA, Kaizen)
• Using data to drive process decisions
• Integrating process improvements into daily operations
• Monitoring and sustaining improvements

Tools & Software for Process Modeling

• Overview of common tools (Visio, Bizagi, Lucidchart, ARIS, etc.)
• Hands‑on modelling exercises
• Exporting and presenting process models to stakeholders

Practical Workshops & Case Studies

• Mapping an “As‑Is” process from a real scenario
• Conducting a bottleneck and waste analysis
• Designing a “To‑Be” process using BPMN
• Group presentations and facilitator feedback

Training Methodology

• Expert‑led presentations
• Hands‑on modelling exercises
• Case studies and real‑world examples
• Group discussions and collaborative analysis
• Templates, toolkits, and process modelling guides

Expected Outcomes

Participants will gain:

• Strong capability in analysing and modelling business processes
• Practical skills in BPMN, SIPOC, flowcharts, and VSM
• Tools for identifying inefficiencies and improving performance
• Confidence to support digital transformation and process optimisation initiatives