Quality Management (QM) is no longer just about “checking boxes, “it is a competitive advantage. This RTI course covers the evolution of quality from basic inspection to Total Quality Management (TQM) and Six Sigma methodologies, providing a roadmap for achieving operational excellence.

2. Who Should Attend?

This program is ideal for individuals looking to formalize their quality expertise or lead organizational change:

• Quality Managers & Engineers seeking advanced strategic frameworks.

• Operations & Plant Managers focused on reducing waste and improving yield.

• Project Managers responsible for ensuring deliverable standards.

• Aspirants for Quality Certifications (e.g., ASQ, Lean Six Sigma).

• Compliance Officers handling ISO or regulatory standards.

3. Learning Objectives

By the end of this training, participants will be able to:

• Design and implement a robust Quality Management System (QMS).

• Apply the PDCA (Plan-Do-Check-Act) cycle to real-world business problems.

• Master the 7 Basic Quality Tools for data-driven decision-making.

• Interpret and apply ISO 9001:2015 standards.

• Lead Root Cause Analysis (RCA) to prevent recurring failures.

4. Course Outline

Module 1: Foundations of Quality Management

• Evolution of Quality: From Deming and Juran to modern-day standards.

• The Cost of Quality (CoQ): Appraising prevention vs. failure costs.

• The Customer-Centric Approach: Identifying Voice of the Customer (VoC).

Module 2: The Quality Management System (QMS)

• Frameworks: ISO 9001, TQM, and Integrated Management Systems.

• Process Mapping: Defining inputs, outputs, and process owners.

• Risk-Based Thinking: Identifying and mitigating quality risks.

Module 3: Analytical Tools for Quality Improvement

• The 7 Basic Tools: Check sheets, Fishbone diagrams, Pareto charts, Histograms, Scatter diagrams, Control charts, and Stratification.

• Statistical Process Control (SPC): Monitoring stability and capability.

• Introduction to Lean: Eliminating the 8 wastes (Muda).

Module 4: Problem Solving & Root Cause Analysis

• The 5 Whys Technique.

• Failure Mode and Effects Analysis (FMEA).

• Corrective and Preventive Actions (CAPA).

Module 5: Leadership in Quality

• Change Management: Overcoming resistance to quality shifts.

• Auditing for Improvement: Internal vs. External audits.

• Benchmarking and Performance Metrics (KPIs).

5. Training Methodology

We utilize a blended learning approach to ensure knowledge retention and practical application:

• Interactive Lectures: Core concepts supported by real-world case studies (e.g., Toyota, GE).

• Hands-on Workshops: Participants will create their own Pareto charts and Fishbone diagrams using provided data.

• Simulations: Group exercises to practice “Internal Auditing” scenarios.

• Capstone Project: Developing a quality improvement plan for the participant’s actual workplace.